1. "[CEO Fritz] Henderson announced several new ways that G.M. planned to reach out to customers through the Internet. A Web site called 'Tell Fritz' will let consumers offer suggestions directly to Mr. Henderson, and the company will experiment with selling vehicles through the online auction site, eBay."Thanks for the empty P.R. gesture, G.M. Do you think potential customers really believe Fritz will take regular breaks from saving a corporation on the brink of extinction to peruse random email suggestions? This reveals a lot about how G.M. regards the public. At best, the company is out of touch with its customer base. At worse, the G.M. executives think we're all a bunch of idiots.
2. "Robert A. Lutz, a G.M. vice chairman who planned to retire at the end of the year, will stay to oversee marketing and communications. Mr. Lutz, 77, is responsible for the improvements that G.M. has made in vehicle design recently, with notable examples such as the Chevrolet Malibu and the newly revived Chevrolet Camaro."Do you really want a 77-year old, regardless of his management skills, in charge of marketing a company that is notoriously alienated from the younger demographic?
UPDATE: Anyone remember Chrysler's ill-fated "Ask Dr. Z"?
